Shipping
Yes for Canadians on all orders over $99. (Except maybe those in Ulukhaktok, NWT. You guys are far!)
Easy. $10 in Canada. (Except stickers, which are $5.) $20 to the USA. And for international rates, contact us as there’s a big difference between sending stuff to England and sending stuff to འབྲུག་རྒྱལ་ཁབ་.
Depends how much snow has piled up on the Kootenay roads but typically you can expect your purchases to arrive in 14 business days.
No. We’re a small biz and offering a service like that dips into our meager beer fund. If you have any concerns before you buy, drop us a line at info@mountainculturegroup.com.
Returns
A size small doesn’t fit your 250-pound muscular frame like you thought it would? No sweat. We’re happy to provide you with a store credit so you can get the correct size, or something else entirely if you want. All returns need to be initiated within 30 days of purchase and the product needs to be in the same condition that you received it in with the tags still on. Drop us a line at info@mountainculturegroup.com with your order number and reason for return and we’ll provide you with an RA number and shipping address to send the items to. We don’t dish out for shipping though, so that’ll have to be on you.
Our stuff’s the bomb. But if you feel the product you purchased got blown out faster than expected, drop us a line at info@mountainculturegroup.com with a photo of the issue and we’ll deal.
Thank Ullr that’s all it ate. We suggest buying a lottery ticket and, with your winnings, purchase more KMC gear.